See below for our latest news posts on our work with the Financial Ombudsman Service.
Please note BCCA members also receive regular ‘members only’ briefings on this issue.
Financial Ombudsman consults on Plans for 2017/18. BCCA takes an opportunity to raise member concerns on affordability complaints. Click here for more details.
It is disappointing to see that figures for payday complaints continue to catch the media headlines. Whilst the actual numbers of complaints are relatively low, the trend has been upwards and this will continue to be the hook on which journalist’s hang the complaints publications for a while longer. Deeper research, past the headlines, shows […]
Responding to the FOS Annual Review and the reports of an increase in complaints about payday products, Jason Wassell – Chief Executive of the BCCA said, “It is disappointing to read of a rise in the number of complaints about payday loans, but not unexpected as our members have reported the increasing involvement of claims […]
Earlier this month, we met with the Financial Ombudsman Service (FOS) to discuss a number of concerns raised by our members. We have today issued a briefing to members providing an update on this meeting. So please look out for it.